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                                                        T's & C's

Furniture Sales/Office clearances

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Definitions:

All orders accepted by Stirling Silver ltd are subject to the following conditions which shall prevail over all conditions specified by the Buyer.

a). “Conditions” means these conditions of sale.

b). “Goods” means the subject of the order, including goods altered.

c). “Buyer” means the party placing the order.

e). “Special Treatment” means any extra work such as re-upholstery or specific modifications of the furniture requested by the client.

 

Used Furniture 

The Goods sold under this receipt are not new but have been checked to the best of our ability to ensure that they are fit for use and sold as seen, any marks will be reflected in the price of the item. They are sold under the assumption that the Buyer understands the capabilities of these goods and assessed them to be appropriate for the use intended by the Buyer. No claims will be entertained for improper use (these Goods due to neglect or accident.)

Office Clearance/Collections

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A method statement and waste transfer certificate is issued on all clearance jobs, once quoted further charges may apply if any changes to clearance services arise after the agreement from the client i.e. more items added, any restrictions to remove furniture i.e. parking, access, lift unavailability or any other reasons from the clients end that delays or changes the job.

If the job has been cancelled with 7 days’ notice, no charges will apply, any jobs cancelled with less than 7 days’ notice incurs a 20 Percent charge of the overall job which will allow us to cover the admin work in arranging resources for the clearance.

 

Risk:

All goods are checked upon leaving our warehouse, if a third-party delivery company is used any damages incurred on delivery will be at the buyer’s risk.

 

Damage: 

Stirling Silver ltd will not be liable for loss or damage to goods during transit unless the Stirling Silver ltd and its carriers are notified upon delivery. All goods should be checked by the buyer upon delivery to ensure goods arrive in full and working order.

Deposits: 

 

Office Clearance:

A minimum of 20% of the total value order is payable upon confirmation of the order which will confirm removal service. The balance should be paid no later than the day before the service is scheduled to commence.

Used Furniture:

A minimum of 20% of the total value order is payable upon confirmation of the order which will secure goods from the stock for a maximum period of 7 days, thereafter if the order is cancelled or suspended without prior consent or arrangement by Stirling Silver ltd, 10% of the Buyer’s deposit is non-refundable.

 

New Furniture:

A minimum of 50% of the total value order is payable which will secure goods that are to be manufactured or are subject to Special Treatment for a maximum period of 7 days or any pre-arranged date, thereafter if the Order is cancelled or suspended without prior consent or arrangement by Stirling Silver ltd, the Buyer’s deposit is non-refundable.

Balance:

The balance for furniture to be paid in full upon the day of job completion, any changes to orders after delivery will be subject to further charges and will be actioned once the balance is paid.

Storage:

If any Goods are ready for delivery but are held back at the Buyer’s request or the Buyer fails to accept delivery, Stirling Silver ltd will require the Buyer to pay reasonable storage charges (as determined by Stirling Silver ltd) after the expiry of 7days from the date of buyer being notified that the goods are ready for despatch.

 

Surcharges:

When Stirling Silver Ltd is delivering goods and is unable to gain immediate access, waiting time will be charged after the first 30 minutes at an hourly rate of £20.00 per hour and thereafter.

Parking tickets, parking restrictions and access are the responsibility of the Buyers. Where the Buyer fails to notify Stirling Silver ltd prior to delivery of any parking restrictions or reasonable access, all charges in these circumstances will be passed on in full to the Buyer.

 

Refund Policy: 

Prior to delivery you may cancel the order without penalty within 7 days of making the order (see deposit) goods can be cancelled prior to the goods being dispatched from our warehouse after the 7 days but 10% of the deposit may be held. If the goods have left the warehouse and cannot be delivered due to reasons beyond our control, return charges will apply. These reasons include, but are not limited to:

The order has been cancelled after the items have been dispatched.

We are unable to complete the delivery due to access restrictions. You were unavailable or unable to take delivery of the goods.

Items are sold as seen. We offer a 7 day money back guarantee if any items are returned in the same condition as sold and in the original packaging. Once the items have been returned they will be inspected. Refunds will be dispatched within 30 days of items being returned providing the items are in the same condition as sold and in the original packaging.

We are unable to accept returns after 7 days.

 

New Furniture

In Case of New furniture supply warranties will apply as agreed prior to the sale, any returns or refunds are only entertained if the goods are returned in unopened condition within 28 days.

Any bespoke furniture ordered by Buyer i.e. certain measurements and features once delivered and installed will not be eligible for a refund or a return due to customers change of mind. Any further changes to the item i.e. adding or removing extra features will incur a charge to the

 

Buyer.

No claims will be entertained for improper use (due to neglect or accident).

Stirling Silver Ltd hold all rights to the goods until paid in full. Stirling Silver ltd has the right to remove the furniture if Buyer has not paid the balance in full upon the agreed date.

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